FAQ's
🌟 Frequently Asked Questions (FAQ)
🛍️ About Our Products
Q1: What kinds of products do you sell?
We offer a wide range of spiritual and wellness products including healing crystals, rudraksha beads, essential oils, meditation candles, incense, and other carefully curated spiritual items.
Q2: Are your products authentic and ethically sourced?
Yes. We work with trusted suppliers to ensure all crystals, rudraksha beads, and oils are 100% authentic and ethically sourced.
Q3: How do I know which product is right for me?
Each product page includes detailed descriptions of its spiritual significance and benefits. If you’re unsure, you can contact our support team for personalized guidance.
🛒 Orders & Payments
Q4: How can I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q5: What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and popular digital wallets.
Q6: Can I modify or cancel my order after placing it?
Yes. You can modify or cancel your order within 24 hours of placing it by contacting our customer support team.
📦 Shipping & Delivery
Q7: Do you ship across India / internationally?
Yes. We ship all over India, and international shipping is available to select countries. Shipping rates and delivery times are displayed at checkout.
Q8: How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery within India usually takes 3–7 business days, and international shipping times vary by location.
Q9: How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS so you can follow your package in real time.
🔄 Returns & Refunds
Q10: What is your return policy?
If you’re not completely satisfied, you can return unopened/unused items within 7 days of delivery. Please read our full return policy [link to policy] for details.
Q11: How do I initiate a return or exchange?
Contact our customer support with your order number, and we’ll guide you through the return or exchange process.
Q12: When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned items.
🧘 Guidance & Care
Q13: How should I cleanse or activate crystals/rudraksha beads?
We provide a short cleansing/activation guide with every purchase. You can also read our blog for step-by-step rituals.
Q14: Do you offer personalized recommendations?
Yes! Reach out to our customer support or book a consultation (if available) to get guidance on products best suited to your spiritual goals.
📞 Contact Us
Q15: How can I reach your support team?
You can email us at spiritualitystudio@gmail.com or reach out us at [+918920543530]. Our team typically replies within 24 hours.